Privacy Policy

Last updated: November 14, 2026

Tuff Bros Mobile Detailing respects your privacy. This policy explains what information we collect through tuffbrosdetailing.com, why we collect it, and the choices available to you.

Information you provide

When you request a quote or preferred appointment, you may provide your name, phone number, email address, address, vehicle details, requested service, vehicle condition, photos, and message. We use this information to respond to your request, prepare a quote, schedule service, and provide customer support.

Virtual receptionist and Facebook inquiries

Our website chat uses an AI virtual receptionist to answer service questions and collect information for our team. When connected, the receptionist can also respond to new Facebook Messenger messages and send an initial email about a new Facebook lead-form request. We retain conversation text, supplied contact and vehicle details, lead and message identifiers, timestamps, summaries, and delivery records so the team can review and continue your inquiry. A team member confirms final scope, prices, and appointments.

We use OpenAI to generate receptionist replies, Netlify to host the public connection and store its records, and our private Tuff Bros OS workspace to manage customer work. Connected Facebook messages and lead forms use Meta's services; initial email replies use Resend. Relevant inquiry details are sent to these providers to perform those functions. Please do not send payment-card details or other sensitive personal information in chat.

Request access or deletion

To request access to or deletion of information from website chat, Facebook inquiries, or Tuff Bros OS, call or text (501) 500-4306 and say you are making a data request. Tell us which channel you used and enough information to identify your inquiry. We will verify the request and review the associated records, subject to records needed for ongoing service, business, or legal obligations. You can also ask our team to stop automated replies.

Website analytics and cookies

We use Google Analytics to understand how visitors use our website. Analytics may collect information such as pages visited, approximate city or region, device and browser type, referring source, and interactions with site features such as calls, texts, and quote requests.

Google Analytics uses cookies and similar technologies to provide these reports. We do not intentionally send the contents of quote-form fields, such as your name, phone number, or email address, to Google Analytics. You can learn more about how Google uses cookies.

Advertising measurement

We use Meta Pixel to measure visits and actions such as completed quote requests. Meta may receive cookie identifiers, browser and device information, and information about pages visited and these actions. We do not intentionally send quote-form contents such as your name, phone number, address, or vehicle photos to Meta Pixel. You can manage advertising preferences through your Meta account and control cookies in your browser.

How we share information

We use service providers to operate this website and respond to quote requests, including Formspree for quote-form processing, Netlify for website hosting and secure booking-request storage, Jobber for customer relationship management and approved reservation payments, Google Analytics for site measurement, and Meta for advertising measurement. Payment-card details are entered directly in Jobber Payments and are not collected or stored by this website. We may also disclose information if required to comply with law, protect our rights, or help prevent fraud or abuse. We do not sell personal information.

Your choices

You may choose not to submit a quote form and may contact us by phone instead. You can control or delete cookies through your browser settings. You can also use the Google Analytics opt-out browser add-on to prevent Analytics measurement in supported browsers.

Data security and retention

We use reasonable safeguards designed to protect information submitted through our site and retain it only as long as needed for customer service, business operations, or legal obligations. No method of online transmission or storage is completely secure.

Children's privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.

Contact us

For questions about this policy or your information, call or text (501) 500-4306, or use our quote request form.