Booking Terms

Appointment requests

Submitting an online request does not create a confirmed appointment. Tuff Bros reviews the vehicle details, condition, photos, requested morning, and service location before confirming any work.

Scheduling

Online requests are available for Monday through Saturday mornings. A preferred date and arrival window are requests only. Tuff Bros will provide final scheduling confirmation directly.

$25 reservation deposit

For an approved online reservation, Tuff Bros will send a secure Jobber payment link for a $25 deposit. The deposit is applied to the final service balance. The deposit is nonrefundable, but may be transferred once when Tuff Bros receives at least 24 hours’ notice. A late cancellation, same-day reschedule, or failure to make the vehicle available may result in forfeiture. Weather-related changes initiated by Tuff Bros do not forfeit the deposit. Genuine emergency exceptions are reviewed by Tuff Bros.

Card on file and payment

Card details are entered directly in Jobber Payments, not on this website. When the approved deposit is paid, Jobber can securely save the payment method to the customer profile. Tuff Bros will not automatically charge the saved card beyond the agreed deposit without customer authorization or a separately approved invoice.

Pricing and condition

Any price shown online is a starting estimate, not a final quote. Final pricing depends on vehicle size, condition, access, travel, and approved add-ons. Heavy soil, pet hair, sand, stains, odors, mold, biohazards, oversized vehicles, and custom services require review and may be routed to a custom quote. Biohazard cleanup is not offered.

Vehicle access and service limitations

Please provide accurate vehicle details and clear photos, ensure safe access to the vehicle, and remove personal belongings where practical. Tuff Bros does not guarantee permanent stain, odor, pet-hair, sand, scratch, paint-defect, or pre-existing-damage removal. If a concern relates to work included in the purchased service, contact Tuff Bros within 24 hours so it can be reviewed.

Questions